FAQ’s- Your Questions Answered


FAQ’s- Your Questions Answered

How can I contact you? Where do you deliver? Are handrails VAT exempt? These are just some of the frequently asked questions we get from you everyday, so we’ve decided to pick the most popular and answer them in this blog post!

Do You Offer a Supply Only Service?

Long answer short; yes! We supply handrails nationwide, so wherever you are in the country our handrails are available to you. Our supply only service has a lead time of 2-4 weeks- an advantage over our installation service which could take a few weeks longer. Our products are not complicated and easy to install for your local handyman or builder. For more information on our supply only service, read our blog post Supplying The Nation- The Pro’s of Supply Only Handrails.

How Do I Measure Up?

Measuring up for your handrail is an easy process once you know what measurements you’re taking, be it for a front doorstep rail or a fancy balustrade. We’ve put together an easy to follow Measurement Guide for you or someone you know to measure up where you would like your handrail. measurement guide

How Do I Order?

This is one of our most frequently asked questions! We’ve made our ordering process as simple as we can, from the initial order placement down to the installation! Our friendly, efficient team make it as smooth as possible. If you would like to place an order the first thing we ask of you is to browse our Product Pages to decide which style/design of our handrails you like. All of our products are labelled with a # code which we ask you to provide when you’re ready to order. Once you’ve decided on a style you can either fill out our Contact Form that we will respond to within 1-2 days or alternatively you can call us on 01903 204867 to speak to a member of the team directly.

Once we’ve been in contact with you the final step is for you to provide us with your measurements,  if you’re unable to do this we provide a FREE site visit service. This entails our Manger; Jack arranging with you a convenient day for him to come and take the measurements himself, if you’re still unsure on a design at this point this is something Jack can help you with.

Something to consider if you require a site visit is that it could take anywhere between 1-2 weeks before Jack can get to you. Once your order has been placed and your 20% deposit has been paid, our lead time for installation is between 4-6 weeks. 

If this hasn’t answered one of your questions then head over to our FAQ page to see if it’s been answered there, or send us an email at info@thehandrailpeople.co.uk or call us on 01903 204867 we’re happy to answer all of your queries and questions!

The Handrail People

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